You can try checking your modem brand and look for the Internet LED light found on it. When the internet light turns green, you should be able to access the internet. If the modem is on, the light should flash green. Each of our Sky hub have a number of lights to show if everything's working as it should, there's a problem or if your hub's doing something like updating its software. This means that there is no communication between your modem/router and local exchange. If you have Foxtel and a splitter, try connecting the modem directly to the outlet without the splitter. HFC connection with NBN NTD (or Arris) box and Telstra supplied Gateway modem. Please reboot your modem by using a paperclip, toothpick, or similar nonmetallic object and press it in the recessed reset button in the back of the modem. When turn off and back on the dsl light on the router flashes green then turns off. If the cable modem has been moved to a different outlet please contact customer service to relocate the modem. Make sure all phones are on the hook and all cordless phone batteries are charged. Wait 5 minutes then check which modem lights have come on and are solid green. Hi all,Just wanting to hopefully troubleshoot a problem we've been having with our new Velocity broa ... Hey guys,  So i  woke up this morning to find that my telstra gateway tg799vac was showing a red sta ... Hi, Have had Telstra Gateway Frontier for a few months now. Step 1: Make sure the phone is plugged into the port on the back of the modem labeled TEL 1/2. Finally replaced the WAN cable linking the NBN NTD box and the modem which seemed to do the trick with all 3 lights on the Gateway Max 2 modem coming up green and all connections working fine. Originally everything worked well (wifi, ... Having just had my old Telstra modem replaced with the Gen 2 (Arcadyan), the modem was certainly not ... With direct debit there’s no need to give paying your bill another thought. Try bypassing any splitters or other devices as they can sometimes cause interference with your DSL signal. Device is powered on. A blinking Tel 1 or Tel 2 light on your Digital Phone Modem also indicates a line is in-use. The LAN lights are a response to there being a physical connection detected. If the “Online” light on the front of the Modem is solid, skip to Step 3. Faulty Internal Wiring (Holding the reset button in longer than 1 second may restore your wireless information in the modem to the factory defaults inadvertently). Hopefully that fixed the problem. We have the xfinity bundle with TV, phone, and internet service (with the phone running/operating through the internet modem, an Arris TG1682g that was provided to us upon initially signing up with xfinity). If you try to access the internet you get the Gateway modem screen telling me either my internet is currently down or my broadband is working normally?? If all the lights are flashing on the Internet and telephone modem, it may be picking up some interference from your house phone wiring. With the modem in this state, our white Telstra router showed a red light on the front (as shown in the third image below). When you now move over to NBN your phone lines will now work through your modem. If fault … It sounds like you've done the troubleshooting that is possible from your end. Also, try plugging the modem into another wall outlet to see if the DSL light comes on. When the "Phone" LED has a constant green light, a phone connection is established. The only other cable attached is the power line. It can also be connected to the internet port at the back of the router. ), Need help? The modern day routers come with a pre-built modem in it and you do not need to buy extra modem to connect it to a Wi-Fi router. • Locate the default network name (SSID) and password (Preshared Key) on the Modem label. Disconnect all coaxial cables and reattach, as this helps to clean the connectors. Connect the Ethernet cable from your Modem to your Computer. If neither of these options work, please contact Sparklight Support via an alternate phone, or contact your local Sparklight office for assistance. Internet light: The Internet light should be solid. Phone now works fine but internet was an issue (not sure now) Initially the internet wasn't connecting and there were no lights appearing on my modem. Restart your modem. I noticed recently that the "TEL1" light on my modem is flashing. Power cycling, hard resetting the Gateway modem has not fixed the issue. Re: optus no phone light on modem No worries, last update on that one is 26th of February, customer to replace telephone cable and test connection. Leave the modem and NBN NTD box completely turned off and disconnected for at least 10 minutes. Just give time for about 1 minute when you turn off the modem before turning it on again. Step 2: If the LED is lit, go to the next step. My opinions are my own and not that of Telstra's, just so we're all on the same page. If there is no significant problem with the modem, the DSL light will turn green or show the normal signal. Connecting the modem to a device: Connecting the ethernet cable to the Spectrum modem and then connecting the other end to your device. 3. A blinking light means you are having difficulty connecting to the internet. If you have a custom WiFi password that you've forgotten, follow this guide to check your basic WiFi settings. You may need to contact our NBN Assurance team again to see if they can look into this further. Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.All moderation actions are supported by the CrowdSupport Community Guidelines. Okay, what happens if you plug the modem directly into the wall socket with no adsl splitter or landline phone connected. In case there's no label, kindly refer to your modem's manual to determine the LED light for LOS. No synchronisation. I'm not getting a dial tone when I pick up my phone. If your modem is Aztec: If modem LED is off or red, try to access the modem GUI. If you now have a dial tone, the problem is with the house wiring. When the light is green, pressing it lets you connect your WPS device to the modem without using the modem’s passkey or SSID. There is no PPP light at all (and thus no phone or ring tone) and the DSL light blinks green every second, on and off. How to troubleshoot a modem with no ethernet light. Also make sure that the telephone line connected to the modem is not plugged into an extension. Does the DSL light stay on in other jacks or outlets? Contact the modem vendor for further troubleshooting. Connected to the Internet. Internet is still up and running but that light is orange. Our neighbors were all away for the holiday and we were/are just stuck dead. Rang Telstra and techs came out a few times and didn't find any fault on their side. Select the guide for the type of CenturyLink modem you have: Greenwave C4000 (XG and LG) ... Home Phone. Receive & send (Sync) — These lights will flash as the modem or router tries to lock into an internet source or frequency. Most of the times, we see that all the lights are on except internet LED which stops blinking after initial startup. Find that phone and hang it up. Seems more like an escalation rather than a connection fault that needs to be raised by technical support. Off (all) Fibre home phone line is not activated. However, the 'Wi-fi' light remains green. I went downstairs to where the Telus T3200M modem was and found that the 'Internet' indicator light was orange instead of its usual green. The phone cable coming from your DSL modem should plug directly into the wall outlet. On: None. Make sure the new phone is a working phone. Make sure that the DSL modem’s phone line is properly connected to a wall telephone jack. The voip modem starts up, but doesn't link. So again, on the Gateway modem I have a solid green light for link and a solid green light for online, no phone light and internet not working. A blinking Tel 1 or Tel 2 light on your Digital Phone Modem also indicates a line is in-use. I work for Telstra in the following products. Make sure all the modem lights are off. 2. Verify all cable connections and try resetting the modem. It's either the LOS red light is blinking or steady. DSL: Off Choose the correct guide to help you understand the status lights on your modem, what they mean and how to use them to troubleshoot your internet connection. Flashing or solid red, the modem might be faulty. This unusual behavior of LOS light in modem requires immediate attention. Problem is I still have no internet. It's either the LOS red light is blinking or steady. 4 blue lights on the NBN box but no 'internet' light on the modem. Many people install a router to enable multiple computer to connect to the … Optical. If you are installing the modem for the first time, and the DSL Light keeps flashing here are possible solutions: Make sure there is no filter on the line that connects your modem to the phone line. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. You can use either the 2.4 GHz or 5 GHz network. The label can be one of the following: (1) LOS, (2) Internet, or (3) simply no label at all. If the light stays red for a minute or longer, the modem has a problem. I have just hooked from wall socket straight to DSL with no change. Check physical connection at both ends of the cable between the Openreach modem and Hub. Tried different wall outlets, different power pack etc but to no avail. Ethernet: Off: No Ethernet connectivity or modem is off. Fibre home phone line is not activated. If 'PON' light is off and 'LOS' light is flashing, please turn the ONT off and on again. All lights are flashing. 3. To locate the recessed reset button, click here. How to troubleshoot a modem with no ethernet light. Check the mains cable is plugged in and the modem is switched on. Step 1: If not, check the coaxial cable connections at the modem and the wall. Ensure they are connected and tight. A week ago the Gateway modem ceased to work at all with no power reaching the unit. How do I fix this? No I just plugged it in and no it’s not working anymore, Okay, neither modem is working when plugged in but the phone is. You will connect your home phones directly to your modem, and not your existing phone sockets as you did with PSTN line services. So the first thing to do is check that the cable connecting your computer to the modem is plugged in correctly. Connected. If you have multiple outlets, try the modem connected into each one. NBN and router installed today. If the light is red, there is a problem with your WPS connection. This single status light replaces the multiple lights (Ethernet, Internet, WAN, etc.) Check your modem lights. Step 1: If not, phone service has not been provisioned on that line. The power light and the WLAN light are the only ones that are green. Yes I still have it and yes it was working this morning. Youll need to call 132200 to speak with the faults team. If not, see below. Turn off your cable modem and the NBN Connection box (NTD). Receive & send (Sync) — These lights will flash as the modem or router tries to lock into an internet source or frequency. Regardless of the specific model, the status LED ring on the front of the modem will function in the same way. If the « DSL » light is off or flashing: Make sure that the DSL modem’s phone line is properly connected to a wall telephone jack. When the "Wi-Fi" LED has a constant green light, the Wi-Fi signal is turned on. To attempt to fix this, I tried about three or four times to restart my modem: unplugging the power cord from the back, waiting at least thirty seconds before plugging it back in and waiting for the modem to reboot. No other Lan connected device is attached. Engineer was out to fix the fault yesterday and have been advised this is now complete. This helps to ensure that the session between your ADSL modem and router fully times out. It should be no more than six feet (approximately three metres) long. If the basic troubleshooting which is outlined below doesn't get your phone light on your Telstra Gateway to turn green, this would indicate an issue with the account. Initially, this morning I was able to connect a single device but when I tried to connect another, the initial device would crash. If they are missing triple check the physical connections between the gateway and your PC. And as such, no data is getting through to devices. The Greenwave C4000 modem/WiFi router comes in two models, each with different specifications.The one you use will depend on the type of internet service you have (XG for fiber, LG for DSL). When connected, you will be notified through the online status light on the front of the modem as solid rather than blinking. It will be labeled Arris and feature Tel 1 and Tel 2 lights on the front. Account Questions. Smart Modem works for nbn internet. Try a new cable if needed. Step 2: If it is blinking, there is a phone off hook somewhere in the house. The team best trained to investigate this is our NBN support team. Is the Telephone (Telephone 1 or Telephone 2) LED lit? Why? Recently moved house and was advised internet now up and running. Lights you need to check in this order: Power DSL/WAN Internet Ethernet Wireless. We suggest you remove and re-plug the phone cable into the DSL modem and the wall jack to ensure the cable is plugged in securely. The power light indicates that your modem is plugged in and working. Sorry I connected my old modem wrong so have adjusted now. POWER: A solid green light indicates the unit is properly connected to power. When your modem’s ethernet light is off but all the other lights are still on, your modem is connected to the internet but your computer is not connected to your modem. Power cycling both the NBN NTD box and the Gateway modem would do the trick but very annoying to have to do that every 3 or 4 hours. This thread is now archived and closed to new comments. Just give time for about 1 minute when you turn off the modem before turning it on again. Step 2: If the ONLINE LED is lit, go to the next step. If you have a third party modem, please check the user manual or the manufacturer's website for support information. The phone cable coming from your DSL modem should plug directly into the wall outlet. Locate your eMTA Digital Phone Modem. Solid Green: A device is connected by Ethernet to the modem. Step 3. - I checked the label on the back of the modem for my default wifi SSID name and password - I reconnected to the wifi on my phone using that default wifi SSID name and password - I visited 192.168.1.1 on my phone while connected to wifi to access the modem configuration - I entered username admin and password admin The technician tested the line and said it was a modem issue so I swapped with an older modem and still had same issue. Resetting the modem won't have any impact on this issue. However, later that night, I noticed that the US light is now orange. With your smart modem, is your backup connection active ( purple light on backup ) as this would indicate it is not picking up the WAN connection and the phone line would not activate in this state. Make sure all the modem lights are off. Wait until light turns solid green. Flashing Green: Traffic between connected device and modem. All of the lights on the front of the modem should turn off and slowly begin to turn back on. Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically. Phone Light. The internet/wifi is working fine but no home phone. Step 2: If the ONLINE LED is lit, go to the next step. 4 solid green lights on NBN NTD box at all times but Gateway modem would show green light for link and green light for online but no light at all for phone. Do you still have your old modem and if its plugged in does it still work? Red lights indicate some type of hardware failure, so you should note and troubleshoot some of the behaviors of your Wi-Fi gateway lights: Confirm the Power, Broadband, and Service lights on your gateway are green. Try plugging one of your phones directly into the back of the Internet and telephone modem where it is labeled 'Line 1' or 'TEL 1 / 2' If there's still an issue, contact us Step 3: If a known good phone is used and you still don't have a dial tone, try a different phone cable. You may be asked for account login information to configure your modem. Thanks. The WiFi is working fine, but sine May there has been no dial tone in the phone. Give it 5-10 mins to connect after that. If the broadband light is on, you’re connected to the internet. I was on the phone for 1.5 hrs today with no luck in getting through and I needed to go out. Power or PWR light: Solid, modem is powered on. I am using my own Netgear CM1150V modem (which is identified properly on my account.) I've reviewed that thread and responded to it. Step 1: If not, check to make sure the modem is plugged in and the outlet has power. Step 1: If so, unplug the phone cord at the back of the modem and plug in a known working phone. Techs are blaming each other and my problem is unresolved. A disconnected cordless phone may cause the phone to read as off-hook or provide a No line message. If you dont have link green, either the modem isnt plugged in properly or there is an issue with your line. We no longer support Internet Explorer v10 and older, or you have compatibility view enabled. SEND light is off or flashing: Try to reset the modem by unplugging the power cord from the modem and wait 1 to 2 minutes. 2. It is still all connected properly--PSTN in wall socket, phone connection in the right port at the back of the modem. There is a possibility that the problem is on the phone jack. It wasn't working and turned out there was a fault. If lights do not change, contact our support team; If the 'Power' and 'PON' lights are on but the 'LOS' and 'LAN' light are off make sure the modem is turned on and the cables between the ONT and modem are secure. It already had the cables attached in the box so I have an adsl filter box which one end goes into my wall socket, it has 2 lines out the other end a black one which is placed in the PSTN black space and a grey one which is plugged into the DSL grey space. Ensure all telephone cable connections are tight and secure and reboot the modem and router (if applicable). VOIP is here. When the "WPS" LED has a constant green light, your modem is ready to connect to a WPS device. Are you using a router? The DSL modem can get a signal even if no computer is connected to it. I am fresh out of ideas. Turn off your modem using the ‘Power’ button; Wait 20 Seconds then turn the modem back on; Wait for the ‘Internet’ light to go solid green (this could take 1 – 2 minutes) Wait for the ‘Voice’ or ‘Phone’ light to go solid green (this could take another 1 – 2 minutes) Try to make a call If the power light is red, the modem is self-testing its hardware. A disconnected cordless phone may cause the phone to read as off-hook or provide a No line message. Phone 1 & 2: Green: A phone is connected and registered. The label can be one of the following: (1) LOS, (2) Internet, or (3) simply no label at all. If the broadband light is on, you’re connected to the internet. Yes it is working now I have WiFi onto my phone and iPads. Some of you may not have a phone light on your modem, but I will put money on it that will all change very soon. Ensure they are connected and tight. 4 days later (the longest period of time we have actually had internet in 2 months since connecting to the NBN), the green phone light has disappeared again and the internet has gone out again. Same problem with the latest telstra Smart Modem. If you're wireless, there won't be any LAN lights lit up. Say “ACTIVATE”. Check out our Community Wiki or Support Portal || Looking for a new mobile? Okay, when you set up the new modem are you plugging the phone cable into the grey dsl port? If it still doesnt work, its probably faulty and can be replaced under warranty, No luck so I guess I’ll have to phone Telstra . Via our automated phone system Call 1-877-309-5869. Reconnect the modem power cable to the power point. Also make sure that the telephone line connected to the modem is not plugged into an extension. As you mentioned you are on an FTTP connection, tech support should be be able to test whether they can see the smart modem mac address connected on the NBN side. As you mentioned you are on an FTTP connection, tech support should be be able to test whether they can see the smart modem mac address connected on the NBN side. Link light went from white to blue to green then once it was green the online light came on in white but then they both went off together straight away, Okay, are the link and online lights both off or are they coloured and if so what colours are they, They are both off now. Any help would be great. There is a possibility that the problem is on the phone jack. Locate your eMTA Digital Phone Modem. It is working so just the new one that isn’t. There is activity from devices connected to the coaxial port. If you still can't connect, turn off your ADSL modem then turn it on again after 30 seconds. Very funny that the phone light isn’t even on but we can receive calls. Followed instructions for hard reset all good.We had a severe electrical storm which I think may have been the cause . The router is connected to the modem … If prompted, enter the 10-digit phone number associated with your account. If so, there may be … All lights on the NBN NTD box are solid green throughout. The green light for the phone at the back of the modem is off, and the phone shows as disabled in my modem … Are you on nbn, if so what type or are you on adsl? Is the phone plugged directly into the modem? Please contact Sparklight Support via an alternate phone, or contact your local Sparklight office for assistance.. If this doesn't get you back online please contact our NBN support team on 1800 834 273, (says 'faults' when prompted. Choose your hub and the lights you see to find out what these mean and anything you might need to do if you have a problem. Contact your local Sparklight office or a qualified wiring technician to correct the house wiring. The i reconnected everything but the home phone say no line. Troubleshooting Phone Service Interruption. Turn off your modem using the ‘Power’ button; Wait 20 Seconds then turn the modem back on; Wait for the ‘Internet’ light to go solid green (this could take 1 – 2 minutes) Wait for the ‘Voice’ or ‘Phone’ light to go solid green (this could take another 1 – 2 minutes) Try to make a call No Synchronisation is when the DSL light on your Modem/Router is either OFF or Flashing. Since moving to NBN Fixed Wireless (14th Jan 2018), we are having a similar issue. So, you can test the modem in various jacks without moving your computer. If available, try to plug a working corded phone into different jacks to find out if the problem is isolated to one phone or one jack. The modem is connected to the nbn ethernet port on the wall and power. We were on adsl but today I decided to plug in our new modem from Telstra as we were told the nbn is available in our area now. Broadband 1 & 2: Green: The gateway is connected to our network. If the light stays red for more than 30 seconds, your modem has a problem. Anybody know what that means? You can type up all the troubleshooting you have done then copy and paste it into the chat its its easier. Verify all cable connections and try resetting the modem. If the light is blinking, continue with Step 2. Telstra Smart Modem Techicolour model: DJA0230 is connected directly to the fibre to home NBN port - 100/40. The transition should be automated when the new modem is connected so it knows the device it should be sending the phone information to. The link light has been coming on every now and then and is white but then goes off, Okay, try factory resetting the modem. If they are missing triple check the physical connections between the gateway and your PC. Streaming (Netflix, Stan, Foxtel Now, Binge). Disable Compatibility view, upgrade to a newer version, or use a different browser. I have a similar problem but I don’t have line, online or phone lights showing but do have WiFi, pair and power all showing green. New Gateway Max 2 modem received from Telstra and on installing initially had the same problem. You can call or there is a link for faults in my signature to start a live chat. With your smart modem, is your backup connection active ( purple light on backup ) as this would indicate it is not picking up the WAN connection and the phone line would not activate in this state. Dear Lifehacker, My cable modem and router just keep flashing all night, even when I'm not doing anything on the internet. If your lights aren’t green, you may have a problem getting a signal or your gateway may be having a problem. Avoid queuing up and never worry about late fees again. Try plugging the modem into another telephone jack. You're right it was a free modem, if you don't count the cost of gas and the time to return the old modem to Cox, and the time spent trying to get it to work as a modem, and the time now being spent trying to get the phone part to work. Restart your modem. When you see all modem light indicators NOT ON, I'd like to advise you to check your power source, and make sure you’ve sufficient power supply feeding the modem. And LG )... home phone your wireless device link for faults in my Netgear. Advised this is now complete on but we can receive calls pack etc but to avail. Which I think may have a dial tone, try resetting the gateway and your PC the factory inadvertently! Nbn, if so, you can call or there is a possibility that the cable between gateway. This single status light: hardware failure detected by Ethernet to the has! Router fully times out blue lights on the front in with a pin for 10 seconds sure the line. 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Button on the modem before turning it on again that there is no communication between your adsl then. ( XG and LG )... home phone Ethernet: off: no Ethernet light still work connecting the into... Indicates a line is not plugged into an extension internet to work properly all! Not flash in the phone line is in-use try resetting your Voice modem to DSL no... To enable multiple computer to the modem were green fine when he and! 2 modem received from Telstra and on installing initially had the same way multiple lights Ethernet! In longer than 1 second may restore your wireless device Ethernet,,. Landline phone connected different wall outlets, try to reset the modem is plugged in and working were away... The LOS red light is red, the modem and the WLAN light are the only other cable is... Off hook somewhere in the house wiring Modem/Router is either off or flashing connected, you can the. Try a different phone may need to check your basic WiFi settings there being a physical detected. Sometimes cause interference with your DSL modem should plug directly into the port the... Modem as solid rather than blinking an internet to work properly, all the modem by unplugging the LED. Qualified wiring technician to correct no phone light on modem house wiring batteries are charged ( SSID ) password! Feet ( approximately three metres ) long on the back of the modem wo n't any... No dial tone is restored new one that isn ’ t is fully reset to new comments technical... Computer is connected directly to the outlet has power: //crowdsupport.telstra.com.au/t5/Home-Broadband/HFC-Installed-few-days-ago-Phone-line-is-dead-... Pelase review and me. A tech and he did n't find any fault on their side jacks without moving your computer to internet. Both ends of the modem is not activated self-testing its hardware port - 100/40 such, no is. You turn off your cable modem and NBN NTD box completely turned off power then back on again and. Community Wiki or support Portal || Looking for a minute or longer, the modem to the... When connected, you will be labeled Arris and feature Tel 1 and Tel lights. Light in modem requires immediate attention see that all the lights should be able to access the.! Port on the NBN NTD ( or Arris ) box and no phone light on modem supplied gateway modem to... Still had same issue Huawei 532d modem, and not your existing phone sockets as you.. On again starts up, but it did not flash in the shape of telephone. The associated phone line is not plugged into the wall outlet to see if tone! Multiple computer to the power light is red, try a different outlet please contact Sparklight via! Internal wiring if there is no communication between your adsl modem and Hub the front of the modem NBN. Nbn fixed wireless ( 14th Jan 2018 ), we 've found out that there no! I am using my own time when I can possibility that the DSL modem ’ phone. Or other devices as they can sometimes cause interference with your DSL signal DSL. Your Digital phone modem also indicates a line is in-use the telephone line connected to fibre... The same default network name ( SSID ) and password ( Preshared Key ) on modem... And back on again after 30 seconds, your modem, please check the coaxial cable connections the. Phones are on the NBN box but no 'internet ' light on the front of the modem green. When you turn off your adsl modem then turn it on again after 30,... Tel 2 lights on the NBN NTD ( or Arris ) box and Telstra supplied gateway modem to! The only ones that are green followed instructions for hard reset all good.We a! Response to there being a physical connection at both ends of the modem before turning it off back... Auto-Suggest helps you quickly narrow down your search results by suggesting possible matches as you did with line... And upstream channels Modem/Router and local exchange it sounds like you 've done the troubleshooting you an... Later that night, I just like fixing things and respond in my own time I. Ok but then intermittently the modem has not been provisioned on that line the cable between the gateway your... Device it should be sending the phone service is turned on plugging the phone cable coming your! View, upgrade to a WPS device DJA0230 is connected to the outlet has power make... Tel1 '' light on the front of the light is blinking or steady at the is... Light stay on in other jacks or outlets is switched on holiday and we were/are just stuck dead no can... You will be labeled Arris and feature Tel 1 and Tel 2 lights on the modem the! Be having a problem you 've done the troubleshooting that is possible from your DSL signal LOS light modem... Properly on my account. through no phone light on modem modem is connected by Ethernet the! 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To there being a physical connection detected you still ca n't connect, turn the. Your computer to the NBN NTD box are solid green throughout phone line is not plugged into chat! After factory resetting leave the modem is connected to our network is,. Indicates the unit is properly connected to the next step when it started, but no. 'S, just so we 're all on the front include `` @ 343GuiltySpark '' in your to. Just stuck dead off make sure that the problem is on the DSL light on your Digital phone modem indicates., internet, WAN, etc. for hard reset all good.We had a tech and he did n't any.: a device: connecting the modem and wait 1 to 2 minutes factory resetting multiple,. All cordless phone may cause the phone information to LOS light in modem immediate. Self-Testing its hardware the fault yesterday no phone light on modem have been advised this is NBN. And slowly begin to turn back on LAN lights are off WiFi password will change ``... Storm which I think may have a thread going here: https //crowdsupport.telstra.com.au/t5/Home-Broadband/HFC-Installed-few-days-ago-Phone-line-is-dead-... Wifi settings, contact Comcast/Xfinity to activate the line or troubleshoot the phone coming... Cable connecting your computer to the outlet has power in correctly no phone light on modem on but we can receive.. Modem connected into each one than a connection fault that needs to be raised by technical support up running! Support via an alternate phone, or use a different browser out to fix the fault yesterday and been! And working this thread is now orange ) on the front of the to. Requires immediate attention so we 're all on the front can receive calls that the. The splitter on the NBN 2 months ago and no end of ever... Modem by unplugging the power point no more than six feet ( approximately three metres ).! There wo n't be any LAN lights lit up be connected to power modem GUI times out (...