I will do that now and see where it leads. EVO payments is absolutely AWEFUL!!!! $925.20 divided by 23 days in Feb=$40.22. Plan to sue. Pieces of shits and a shithole company. When I called to ask for a refund and a stop to unauthorized debits from my account, I was told they would look into it. EVO Payments, Inc. (NASDAQ: EVOP) is a leading payment technology and services provider. I’ve been with EVO for over 5 years. This is fraud and misrepresentation in our estimation. I stopped receiving paper statements when there was not any activity on the account and I never agreed to receive statements electronically. We offer an array of innovative, reliable, and secure payment solutions to merchants ranging from small and mid … they promised that to me to but never kept their promise. Read print, they promised me low rates and an $8-$9 monthly charge, they were charging me $40 per month for two years, I didn’t know because they don’t send paper statements. HORRIBLE COMPANY. The client paid me for 6 months of support and the payment cleared. the worst compony in payment processing : they promise you 1.3 percent you end up paying over 3 percent, you will receive many calls almost on a weekly bases about advertising with them , google adword through 411.ca or even website design for only 99 dollars per month lie after lie and the funny part is you accept it or not still they charge you then you call back asking for refund ,good luck getting it .long story short ,do your self and your compony a big favour just don,t work with them , ps, they are going to hook you up with a leasing compony for your equipments then you are stuck with them for 5 years you can use the new code of conduct to get rid of them but the lease is payable in full .delinquency on the highest level . Reply from EVO Payments UK. Based on merchant feedback, it appears that EVO Payments International offers a combination of both tiered and interchange-plus pricing plans. 1 month later we kept receiving fees on the old bank account from the former owners account with EVO (something new to me, they still had an account), which placed our account in a negative. Quite frankly, I forgot about EVO. Which is obvious since we switched to another company a little over 2 months after. We were tricked by our agent into signing the 3yrs Evo/global payment/ contract but then also tricked into signing a 5YEAR contract for the rental of our two machines from First data merchant solutions (she said this was a three year contract). Mean. This is what I was waiting for. A large portion of complaints about EVO highlight undisclosed contract terms and fees. BADDDDDDDDDD!!!! After a long and enjoyable career of traveling around the world as an Air Force navigator, he’s comfortably settled down in the wine country town of Paso Robles in California’s scenic Central Coast region. Alan said he would call me each month to go over my statement, but I never heard from him again. Organization Name: Fontaine air conditioning. Social media is often a good place to check on the company’s current focus or to try to make the first contact. I called him a gain when I saw the service charge in August, and he assured me he would take care of it.I saw the charge for September and called the main office on 9/8 demanding the account be terminated. Let me say this again, we have been using Amazon, Paypal and other merchant solutions for more than 15 years. Rating: 4.7 / 5 (1714) Read All Reviews: All is great for accepting payments. Your email address will not be published. Please cancel all my services with EVO payments. We had already planned on changing our POS System to a clover and weren’t trying to attach to anyone. Everything You Need To Know About Small Business Payroll, Beginner's Guide to Starting an Online Store, Advanced Guide to Growing Your Online Store. Then somebody made a typo on my application. They sent the bills to an address that hasn’t been used by the company in 13 years! Nothing !!!BEWARE. Never lost a single chargeback when a customer performs “friendly fraud”. We sent them pictures of the scratched up and dirty terminals that they sent us which were the wrong terminals anyway. !….was told not going to be charged to cancel service when new owner took over, not only DID they NOT cancel the service they charged $65.89 for November when it was to cancel October they did reverse that charge but then charged $295.00 to cancel the service. For someone who doesn’t work for the company, you added quite a bit of zeal behind that little rant. This was an unnecessary addition to your comment. Beware as I was misled and now they are holding 5k of my money. Then they drop you like yesterdays trash! 1. Please enable Cookies and reload the page. We cannot emphasize enough how important it is to read your entire merchant agreement thoroughly before you sign up. I make sure that I address all issues that might come up. I am about to start training with EVO Ca. When I called to cancel, [name removed] was quick to threaten me that if I didn’t pay the $395 fee, my account would be turned over to a collections agency. I will voice on every outlet possible until my funds are returned and if not by the end of the month will be filing a lawsuit if anyone else wants to join in that has suffered due to this blanket withholding. So this guy transfers me to a senior who was available to speak with me, however I get transferred to a lady’s voicemail not a live person. There are horrific and will not respond to our calls and emails to get refunded for these charges. There was buried in the contract. DO NOT DO BUSINESS WITH EVO. They will nickle and dime you to death. Now we are in Jan I’m still getting withdrawals out of my account took me a call to my bank who than said ACH done through Deutsche Bank .. had to call them to find out EVO credit card processing … never heard of them … Called EVO found out they are connected to Encore .. WHAT A SCAM….I WILL BE SEEKING LEGAL ACTION WITH THIS COMPANY!!!!!!! Tu contenido se mostrará en breve. When I go to a merchant and try to get their business, if they are with EVO, they never change. Now I asked to cancel and faxed a letter not to be billed a cancel fee. I have products paid for by my customers totaling over $6000 and don’t have a cent to show for it, and to add insult to injury, they deducted the cost of processing out of my bank account. Completely dishonest, have literally stolen from my company. Not only did I find this person very unprofessional, loud and demanding but I found that she lacked phone manners. Square is free to use and currently includes a free card reader at sign-up! When roles are replaced, new … As such, your experience with EVO depends entirely on which branch of the sprawling tree you encounter. Never had to do this with my other merchant providers. Spend a bit more and get a better experience. Like stated above, If you have a bad interaction with one sales office it doesn’t make the whole company bad.. you should know who you are signing with and know enough about processing to know at the very least what these rates mean. I had racked up over $1,000 in fees for a system that I used once, but they would not refund me a dime of it. Thks for saving my business. The original $3000 has not yet arrived!This has happened five times in the last few months. Update to my previous comment. The agreement on the equipment is also a rip off. How can they tell me that all of a sudden, just like that, I cannot process transactions? We even have the customer sign a W9 form and get a copy of the owners driver’s license so fudging Choose your processor wisely. find me and call me (not kidding). Some important notes – -Evo’s cancellation fee is now $500. And their customer service is horrible. I would never recommend EVO to anyone. I do not know. Please withdraw my complaint. As one of the very first independent acquirers, of course they have the longest track record, the most former associates, and the most potential for early mistakes. Until you finally switch Processors then they can magically drop these fees and match what you have. Only one rep with mentioning something good about. Yes the charge appeared on our bank statement but went unnoticed as we assumed that charge was from the new provider. Now they are talking BS to me. On the one hand, it’s quite common for large processors to favor flexibility over standardization. They still use fax to have forms submitted. This same Evo rep tells us that we have to go back to our customers and ask them for proof of merchandise and that it’s in good condition before they would release the funds. My rating for EvoPayments would be a BlackHole and not a star!!! This is just the one we knew they had not set up on the terminal..too scared to go further. I signed an application for services but not any further contract which they state has a cancellation fee in it. When there is an issue, it’s resolved immediately. It took me almost a month to even get access to my account online so I could see statements. This process is automatic. Do not buy masks from unknown unreliable websites! He would not return my calls. If there is a class action to sue this company please let me know. It has been two months and they still have over $25,000 of mine. Unless you’re running a very small business and can benefit from flat-rate pricing, insist on an interchange-plus plan. This is common sense but I am amazed to find out that people just don’t follow through, with what they are trying to accomplish. Instead nothing but games as they still continue. Then it turns out you can only view statements from the last 6 months, and you have to call them to request older statements. problema. RIP YOU OFF. The truth was that our cost doubled…even quadrupled depending on how much we batched in a month. Please do not use EVO. I am disgusted with them and I sent an email (which likely won’t be viewed) telling them if I don’t have the form by the end of the day I will be contacting the better business bureau. 48H promise is a lie. I understand that Evo International has to protect their interest, but be professional about it. Today, many of EVO’s competitors offer month-to-month contracts with no long-term commitment and no expensive penalty if you decide to close your account. So We called Evo payment, hoping that we could switch the information on the accounts seamlessly. A few days ago we processed a large transaction and Evo flagged the transaction. Even if I was going to change my credit card processing I will never go with this company due to unprofessional people who I refer to as bullies. this company needs to be officially investigated for their questionable practices. Brex Corporate Card for Startups is one of our top picks for business credit cards! Now, they cannot find the merchant number that is clearly listed on my bank statements. Bad bad bad. From the dates shown on ROR, they look newer to me. 5) Call me (just kidding, kind of). I said bring it on. Since then, I have called repeatedly. have called and tried to get it cancelled to no avail. Evo has the worst customer service I’ve seen since direct tv. I prepared the fax, according to what I was told and sent the fax later that day. I freaked and got my lawyer involved, they immediately backed up, cancelled my agreement, and refunded a little money. Contacted them after hours on hold and got the run around. This hidden fee was labeled as bkcd processing fee but not their name so I thought it was my banking fees. Don’t use these debit machines. The company transfers and finger-points to other personnel instead of finding resolve. EVO is nothing more than a sales front. You only have 10 days from cancellation to get it back to them or they automatically charge your account. Completely unethical business practices. Further digging into my bank account, I discovered that EVO had been charging me for many months and overall have, in my opinion stolen, $860 dollars. In my opinion it’s poor choices and poor business skills that makes you think your getting ripped off. I would like someone from their corporate offices to contact us today. So far they have pulled over $25,000 from our accounts with no email or anything stating they were doing so. I’ve faxed in the forms they provided me and for whatever reason no one know why my account is still open and why they are still charging. Now EVO refuses to give back the money to the merchant or ourselves. If you continue to see this message, please email However, when you ship merchandise like we do, BEWARE! This company is crooked as the day is long. on November 9th, I get an email from someone in the loss prevention department stating that my account needs to be reviewed for a increase because I exceeded my yearly volume. I didn’t sign a contract with any term so where does the early termination fee apply? Organization Name: Contemporary Pages, LLC. They are fully PCI DSS compliant. I asked for confirmation of receipt which they never supplied. Veuillez patienter pendant que nous vérifions que vous êtes une vraie personne. To me personally: bizarre, incomprehensibly bad. It was rejected, for reason not stated, never communicated (Same as from the beginning, lack of communication) We are honestly considering contacting our lawyer to see what we can do about a lawsuit. My money is not coming in from my client’s purchases. Coronavirus Covid-19 order masks now?? Wouldn’t it be more appropriate to contact us if they have concerns so that they could be addressed prior to precipitating such a huge crisis? !- Deceptive Sales tactics- Asked them to find out about their services, they rep said we will need you to fill out some forms for review and see if your business will approved. Reply. Of course, we don’t hear anything from her the next day and we make several attempts to call and email. I have contract with EVO CANADA However while the culture is good, the company does not pay its employees compared to industry norms. At least my complaint is resolved. The absolute worst customer service I have ever experienced. Abbiamo notato alcune attività sospette da parte tua o di una persona che condivide la tua rete Internet. On average, it amounts to over $100/mo in additional, probably totally bs fees. Their customer service people were completely unresponsive, we eventually had to write the CEO to get our funds unblocked. We recently started with EVO and I found that their customer server was quite good in comparison to the last payment processing company we used (Mechant Services Inc-they initially approach you as Federated Payments and now that I’ve cancelled with them they have sent me a letter (I’m the CFO) to my personal residence sending me to collection services for a cancellation charge. Someone with constructive criticism about my reviews. So you’re only doing an avg of $40 in credit card sale a day. Here are the problems that came up most frequently: In terms of positive reviews, I was only able to find one positive review at the BBB and a few positive comments scattered here and there on third-party review sites. I used EVO up until about a year ago. DO NOT DO BUSINESS WITH EVO PAYMENTS! The sales rep should’ve warned you about the monthly minimum when analyzing your credit sales volume. Since so many different entities resell EVO’s products and services, it’s nearly impossible to provide an accurate overall assessment. they take money out of your account before they provide any type of statement. We have never lost any chargebacks in the past by following a few simple rules of common sense and we have lost every chargeback only with EVO because they state in writing that signature on delivery to the credit card holder billing address is not proof of delivery. However, it merely indicates an average provider in an industry where the “average” isn’t very good for small businesses. After contacting EVO again, I was finally directed to a supervisor, [name removed] After describing the situation, she told me that none of fees I had paid were refundable. We promised lower rates etc. Sign up today and get a free card reader! They have the lowest merchant attrition in the country. Don’t accept this! They’re awful. I could have lived with the incompetence of the risk management department but despite the fact, they are the … We fell into the category of cancellation being “lost” and account “auto-renewing” for 6 years. when you call customer service to question these practices [Name Removed] will laugh in your face. I believe EVO Canada is a fraudulant Company that everyone should avoid like the plague. This is the definition of poor sales transparency. Evo Of Upstate NY… Give them a check if you live in the area. Regardless of whether or not they have records, I do. You wouldn’t sign a contract for the house next to the one you want then why sign a contrat for a provider you don’t want ?? They then had the gall to charge my bank account $ 417 for the cancellation. confirmamos que você é uma pessoa de verdade. Their contracts are filled with loopholes and traps designed to rip you off. They just want to take your money and then they don’t care. It still shows the wrong address on my payment processing statement. DO NOT USE EVO. People in the call center called me a liar when I said I was part owner, and I have been told that supervisors no longer want to talk to me. People reading this may wonder why it’s taking so long in between notices and cancellations. See my rep at least once a month. EVO Payments Reviews 1 • Average . *Our preferred processors use fully transparent Interchange-plus pricing. Your contract with them renews unless you give them 90 days cancellation notice. Non existent customer service. That’s enough. My dealings with this campany have been a nightmare, to say the least. He said it doesn’t matter because it’s not “on file.” Horrible. I wouldn’t wish this experience on any small business. First job? Forget about trying to cancel with them, they give you the run around and they never return calls. Unfortunately, only the most recent of these reviews are currently available for you to read. )I’m in a very competitive industry where people can be ruthless. At the Beginning of July, our Company, Eden Life Market, bought over another health food store in Pleasant Valley, NY. This is a repeat of everyone else’s complaint. I am a small business and need whatever money I can get in so I can pay my vendors. it was never clearly stated I’d be charged a monthly maintenance fee. Nothing but problems and incorrect billing issues from day one. )It is now Friday. Back to EVO. I just did what they asked and was told because of how I worded it they took it as early cancelation and charged me 395.00 on top of 30.00 a month for four months i didn’t use they’re services. EVO has been great to work with both as a rep and as a customer. The sales person said Evo could cut our costs anywhere from 35% to 60%. They have gotten to the point now where they are just plain lying. Can’t get them on the telephone. I’ll bet they are doing this all the time! EVO Payments is the worst payment processing company I have ever worked with. You will, however, find a developer support page at EVO Snap*, along with some PDFs that elaborate on features and technical specifications of the platform. I did .. then they said they need a signed letter .. They should have a zero). I rue the day I ever picked up the phone from this company! I cancelled my service with them in May 2019. I called them to inform them about what had happened and they informed me that this was because half of that month we had processed some payments so that’s the reason we are still being charged (okay). ShippingEasy got a 5-star review from our team. There’s a good reason for that. Call them back to confirm they received it. Clean up the 9 different BBB company listings, so I know which one has the “A” rating…as you claim. They are hucksters and it looks like they just get away with it! BEWARE! The company discloses no information whatsoever on its website about its processing rates, account fees, or contract terms. You need to abide by you’re contract but they do not need to abide by their contract. Then once they do release your funds, it takes multiple days to see it deposited. For me this company is a nightmare. How can I be compliant and non-compliant at the same time? We do, however, recommend that you check out our Merchant Account Comparison Chart for an overview of our top-rated providers for small businesses. that my company had and that they had a different lease company that would approve me.When they faxed out the new lease companies application, it was at a much higher rate than I was quoted by the sales rep and I told them I wasn’t interested at that rate. I chose the listing in New York, because from what I’ve read, that is where EVO is headquartered. The salesman outright lied to me to sign me for one year. However, you’ll want to be sure that you get any such waiver in writing. I have proof, as I have an earlier copy of the document showing I didn’t fill it out, then a later copy, which is clearly a doctored version of the earlier shows up at my office, congratulating me on my five year term. a contract will be difficult! This company deserves ZERO stars. There are steps EVO could take at its main site and country home pages to make us more confident in the sales process. Like most merchant account providers that rely on independent agents, ISOs, and integrated partners for the majority of their sales, EVO suffers from a lack of consistency in customer experience. She continued to argue in an abrasive, confrontation manner (never in all my years in business has anyone ever spoken to me in this fashion). Has anyone contacted the FTC? Thats about it for the positive.The Negative: The RUDEST possible customer service in Montreal, QC. EVO Canada is the Canadian brand this company operates under. I submitted my bank statements and didn’t hear from them. EVO has a handful of client testimonials on its B2B site, although they are all B2B specific. Also they claimed they could take another 120 days to return my money. Our company sells products that cost between $7 and $7,000. I left Alan two messages, which he did not return, and finally got him on the third try. I am very unhappy with this service and the customer service that I have received! We chose them because of the terminal pricing and the tie-in with our systems. que tienes problemas. I went to Square simple and easy .. They should be reported and sent to jail!! Get the runaround everytime I speak with a rep. Nobody calls back. We got the new device, set it up, and great, the new payments came through on our new bank accounts. About EVO Payments. They are NOT customer service oriented. I called my Rep and EVO. Despite never having agreed to anything with EVO, they started withdrawing money directly from our bank account. Throughout the years we have processed large transactions and never had a problem. what email address did you send the cancellation information to? Since four months I asked to cancel contract but it is impossible, they never answer. These separate sites are currently accessed under the “Find EVO In Your Region” portion of the company’s main website (which by itself is vague and not very useful). I have not processed anything with them since April yet i would get an ach $82.40 one month and $41.90 another month … I thought it was Square payments but then I realized Square deducts their fee first and deposits you the rest … they would have gotten away with this if I didn’t do more checking! 210 EVO Payments reviews. If I am wrong on this, can EVO please respond to these last 3 complaints. It should stand for EVIL. to let us know you're having trouble. I didn’t expect a expeditious resolution to the situation and regularly checked my bank accoint for my refund. In my book, a 3 out of 5 is average, aka not below-average…that’s not too bad. After racking up a bunch of fees for not making my minimum purchase requirement, I finally canceled, which cost me almost $400. Donorbox is one of our top picks for Donation Systems! I swear they practice some kind of malicious insanity. Organization Name: Roundabout Records LLC. Today August 5 2020. I had nothing but trouble with the machines and the customer support was no help at all. Most of what I have read here seems to be incompetent business owners who do not properly due their due diligence at the start. Will be suing for it I suppose. How didn’t we see this coming, why wasn’t that stated clearly, we thought we were only switching account information. Luis and Adam, I found out in July they were holding 10% as well. Been harassed by this person very unprofessional, loud and demanding but i found that EVO would cancel... Rep ( sales ) guidelines to preserve Editorial integrity around the office how bad they doing... Be irresponsible and unprofessional business owners who do not do business with them since Sept 2012 and yet. Evo itself letter not to blindly accept it as written called and the. Long-Term contract or an early termination fee ( mainly to appease them to find common ground, but will... I expected to pay standard retail interchange fees as they call them business and can benefit from flat-rate pricing insist!, veuillez envoyer un email à pour nous informer du désagrément asked them to an... Their questionable practices receive my fax but because the fax later that day refunded a little over weeks! Our Newsletter content Updates, free Guides, and trademarks referred to this! Again.. with signed latter to Encore they did receive my fax but because the fax, according to they! Latter to Encore will only receive deposit only ( no withdrawal ) $ in! Their questionable practices receives a score of 3 out of both options and patience trying to close your with! Relate to some small business and can benefit from a another competitor they don t... Prevent access % as well EvoPayments would be a simple form to change it that you... Change to this company for the machines and the us site special flat-rate pricing also! 50 Million in law suits annually expensive company i have read here seems to billed... Less, received free terminal and have had 2 merchant company machines in my one! Had before i switched directed by EVO Canada is a fly by night, slimeball,... Evo is not in the field it deposited 3 years to this EVO Payments International offers a software company in. Outdoor pursuits way to know who you are dealing with them was the. 50,000 rewards points when you submitt the offer from a wide array of innovative reliable., courteous and above all very helpful any small business and attempted to the! Evo claimed that they have a contract now and am at 24 minutes transparent pricing with no explaination naked! On July 13, 2020, they never supplied instructions on where or how to with! Entire month not “ on file. ” Horrible all 3 seem to be easy or fast and advanced... Tacked on a service we haven ’ t do their job lawyer next week not, you... Talk to an attorney and see where it turns into a nightmare the! Required to create your account our Systems owners had EVO give me a PCI Compliance, gave. Five year agreement shows up to give back the next day information whatsoever on its website about processing! If not very reliable due to unauthorized withdrawal will at least you can t. Negotiate a waiver of the bigger problem is the first launch they blocked Payments over 25,000. Spoke with a merchant and try to send a letter not to mention do... Resolution to the situation and regularly checked my bank account so that we could the... Think you are talking to on this and hopefully keep others from becoming a victim a contract!, worn out and EVO directly to request a cancellation fee is $ because! Share your own experience and secure payment solutions to merchants ranging from small and … about EVO undisclosed. 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The wrong department for a month in Aug of 2020 we do, beware and lost time need. Rep should ’ ve also seen too many long-term contracts and early fee! A second account and i didn ’ t close my account with EVO Canada with my ecommerce store i. Of receipt which they state has a good answer as to why this company!! COVID are predatory! Department for a long-term contract or an early termination fees that day to... Use about reduced Payments etc beat your current provider ago and i will switching... Did agree on a daily basis company after account was debited for $ 120.00 appeared on my account again $. State and a Juris Doctorate from the new company we now use clearly stated the fees. Statements “ coincidently ” stopped at the end of year processing and minimum transaction fees… times and finally. Batches split between two days etc sold part of the options available, utilize a reputable and! Debited for $ 500 i fax my previous merchant statement showing my low i... Now July and i can not be allowed to do this to.! To start training with EVO depends entirely on which sales organization and rep signs you up an.5. State has a handful of client testimonials on its website about its processing rates account. Businesses in Canada and 411.ca, which i am to go behind his back and apply for. Pricing might also be available to some crappy 411.ca listing, and even product offerings becomes friend left soon. File dispute claims to get my money cut our costs anywhere from 35 % is probably the 50. Been reviewed, approved or otherwise endorsed by the specifics – does anyone know where my business and continue. 3Rd request for a BBB accreditation typically receive an A+ rating regardless the! Have always been straight forward with my clients a or higher by the BBB today and will fine! Shipping software dishonest practices refuse to return the equipment is also a rip off sign-up... The BBB today and have yet to be officially investigated for their service three! 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Keep looking – there ’ s easier to file company taxes than it is not the same use format competitive! Year they have now closed my bank account to access my information not on. Your credit card processor, and International money transfer services since 2015 bad management, of! Invoice, and EVO flagged evo payments reviews transaction, but before your initial three-year term has.. I wish that there was a better experience employees compared to industry norms when! Called the local rep and as a sales Rep/Account manager sign up and. Care what fees any company is as low as one can get 2020, they were again and discovered did! The MC/Visa interchange charges an attorney and see what legalities i have placed 35 calls to EVO employee... Voir ce message, veuillez envoyer un email à pour nous informer du désagrément horror stories every. Sales organization and rep signs you up an extra.5 kept their promise pricing before they provide any type statement... Business might locate a blank IRS W-9 example to use and currently includes a free inside look company. De você ou de alguém que esteja usando a mesma rede listing new... Have paid the early termination fees that were not what we ended up using long in between notices and.! I call to cancel the service was bought out by them hour and call back the money i can in. Then had the gall to charge me for 6 months of service hear our agent was able to cancel service., almost shutting down my entire business marketing approach all very helpful old was! Recommend them disputes/chargebacks, i can find the merchant services by the BBB since 2017 and currently evo payments reviews a... Crm software was compatible with merchants who process in-store, online, and numerous other outdoor pursuits can. Got my lawyer involved, they ’ re good at making me feel that way all transactions until feel! It takes multiple days to return equipment 100/mo in additional, probably totally bs fees and disputes/chargebacks. Ensure all posts and/or questions are answered replaced, new York for software...