I emailed her back to inform her that the reservation was cancelled to which she responded and asked me to consider staying with them another time. The only plus the Westin Snowmass offers is its location. I purchased travel vouchers from Travelzoo and was required to make my own reservations at the property, which I did. Reviews The Westin Snowmass Resort The Westin Snowmass Resort is a 4-star venue in close vicinity of Four Mountain Sports D & E. It has 254 rooms on 5 floors. I'm sorry that your experience was such a disappointment and hope that my staff was able to address your needs on some level. I'm terribly sorry that we failed your expectations on a variety of levels. This could be a good hotel, but it’s got some work to do. The DOS was very pleasant when I made the reservation and I was looking forward to my stay. The behavior of other guests you describe was and is unacceptable and we've taken some additional steps to better manage, particularly during high volume time periods. It's based on a self-evaluation by the property. Warm regards, Jeffery Burrell, Good for budget and location, bad for service and quality, I expected better from a Westin. Beds were a bit hard. For work or play, endless thrills beckon just outside the hotel. Another friend is without heat and was just told “sorry.” Once I get more names of people I have dealt with I will be calling corporate with an official complaint. They have a sign by the elevator that only two people should be in elevator at a time, and I constantly had to ask people to wait because many people did not follow the posted guidelines. While we encourage a 24-hour notice for scheduled service, we do have the ability to provide refresh servicing on demand. Cons: Not at all. The biggest concern was the lobby and bar area. You don’t need to have ever seen snow to know that skiing in the Aspen area is expensive. Housekeeping was sort of an issue. I’ve never been so disappointed in a hotel !! Snowmass Village is a four-season destination rich in culture and natural beauty—a beacon for adventure-seekers, artists and outdoor lovers. I was disappointed to read about your experience and I am truly sorry we failed to deliver areas that impacted your stay. We got a tiny space heater. We placed an order to have our room cleaned in the middle of our five night stay. With family coming from all over the US, the trip took quite a bit of planning. Explore this picturesque town from The Westin Snowmass Resort, centrally located in the heart of it all. Refuel with a nourishing meal at one of our hotel restaurants. Not a single manager will call us back. Our hotel is nestled in the heart of it all, moments from Aspen Snowmass, The Lost Forest and … Claim your listing for free to respond to reviews, update your profile and much more. We did get clean towels. You may be happy to learn that we have resumed traditional room service on proper glassware - with the "to-go" option available upon request. It empties onto a green hill that takes you right to the base of the mountain. Related: How to enjoy Aspen on a b… Once I was waiting for an elevator and a group of 5 guys came. Dear rdwarrior20, Thank you for taking the time to provide us valuable feedback from your recent visit. Dear narakurji, Thank you for providing feedback regarding your stay. The Westin Snowmass Resort (formerly the Silvertree Hotel) is conveniently located in the center of Snowmass Village, just steps away from several restaurants. Warm regards, Jeffery Burrell, Tripadvisor Plus Subscription Terms & Conditions, Destination Hotels & Resorts in Snowmass Village, Snowmass Village Cheap Pet Friendly Hotels, Hotels with Complimentary Breakfast in Snowmass Village, Hotels near Christy Sports Ski and Snowboard, Hotels near Door 2 Door Ski and Snowboard Rental Delivery, Hotels near Incline Ski and Snowboard Shop. Warm regards, Jeffery Burrell. I had to ask him to cover his nose before entering, and I later saw him in the hallway again with his mask below his nose. Come enjoy the rejuvenation of Snowmass at the ski-in / ski-out Westin Snowmass … I had planned a trip to Snowmass for my entire family this Christmas but was unable to attend due to COVID concerns. Warm regards, Jeffery Burrell. the silvertree hotel snowmass village, the silvertree hotel and conference center, silvertree hotel snowmass village, 100 Elbert Lane Box 5009, Snowmass Village, CO 81615, Hand sanitizer available to guests & staff, The hotel was generally clean and rooms were OK. I was disappointed to read of so many missed steps on our part and have already shared your feedback with my team to assure we're more focused on these touchpoints. Popular attractions Aspen Snowmass and Buttermilk Mountain are located nearby. THEN, one week prior to my original check in date, I received another email from a different concierge welcoming me to the property. I do hope, that despite these items, that you were able to enjoy the mountain and that we may have the opportunity to serve you again in the future. Specialties: Settle in at Snowmass Village's luxury landmark The Westin Snowmass Resort. Browse Venue prices, photos and 0 reviews, with a rating of 0.0 out of 5 It also provides ski-in, ski-out … Our hotel is nestled in the heart of it all, moments from Aspen Snowmass, The Lost Forest and … The Westin Snowmass Resort: Westin Snowmass Kids Club - See 1,187 traveler reviews, 492 candid photos, and great deals for The Westin Snowmass Resort at Tripadvisor. In the case of our premium suites, it is true that currently photographs are representative of what all of our largest suites offer - large seating areas, larger guest sleeping rooms, larger guest baths, and preferred views. About a month later, my travel plans changed and I contacted the hotel to let them know that I cancelled my Travelzoo vouchers and would be cancelling my reservation. Beware - what you see online is not what you get !! All of our premium suites are unique and our hope is to one day in the near future have photography available of each suite. Our guests praise the helpful staff and the comfy beds in our reviews. After an invigorating day on the slopes or trails, revive in our mountainside rooms and suites, each providing Heavenly Bed® and a Heavenly® Bath amenities. This is a true ski-in and ski-out hotel for the vast majority of skiers. Taxes and fees that are shown are estimates only. Read honest and unbiased product reviews from our users. From intimate party to grand gala, cultivate a picture-perfect event of any size in Snowmass Village. The Westin Snowmass Resort is a 4-star mountain resort in Snowmass village, Colorado. The restaurant downstairs had good service and I enjoyed the food, but the pizza was served in a box. They were set up with tables with two chairs and every other one had a sign to not be used. Boasting the outdoor swimming pool complete with spa, bar and adjacent hot tub, The Westin Snowmass Resort Snowmass Village is set just steps from Snowmass Ski Resort. Guestrooms offer Westin Heavenly experience with 4 stars of service and beauty. Westin Snowmass … We begin an extensive renovation beginning in April and are excited to share our refreshed resort with guests later this year. They have an outdoor area with seating/heaters, but it was never open. We are on day 3 of our stay. I even had to go ask for a roll of toilet paper. $40 Million Renovation completed in 2012 of entire resort. Whether it be room planning, reservations at restaurants or taxi companies, there was nothing Jan and the team wouldn't do to make happen. Not sure why that would be as, Dear brobins66, Thank you for your feedback and especially thank you for your loyalty as a Titanium Marriott Bonvoy member. I do hope you'll allow us the opportunity to host you again in the future. Specialties: Settle in at Snowmass Village's luxury landmark The Westin Snowmass Resort. You may be interested in learning that we will begin a major renovation in April which will fully transform our property. This has happened to both our friends staying here as well. While these are strange times for all business operators, I am disappointed my team did not provide better options for you with the dining options we had available. There's no excuse for inaccurate information, despite these trying times where our policies were in seemingly constant flux in response to both local conditions and Marriott-mandated requirements. The Westin Snowmass Resort Reviews Summary. While we strive to deliver on all points to assure our guest's expectations are met, there are times where our options are limited. It is also very affordable relative to other nearby hotels. Made perfect sense, but since we had seven of us, and often we, Dear Barb P, Thank you for your valuable feedback. For work or play, endless thrills beckon just outside the hotel. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Want to create a unique wedding or corporate meeting? Warm regards, Jeffery Burrell, Tripadvisor Plus Subscription Terms & Conditions, Destination Hotels & Resorts in Snowmass Village, Snowmass Village Cheap Pet Friendly Hotels, Hotels with Complimentary Breakfast in Snowmass Village, Hotels near Christy Sports Ski and Snowboard, Hotels near Door 2 Door Ski and Snowboard Rental Delivery, Hotels near Incline Ski and Snowboard Shop. As a Bonvoy titanium member I … I was thankful for the upgrade as it was a very big nice room. In addition, the pool and hot tub area ran out of towels every day. The Westin Snowmass Resort sits in the center of Snowmass Village near boutiques, restaurants and just 20 minutes from Aspen. Overall felt like the cleanliness was unacceptable during COVID. Reviews from The Westin Snowmass Resort employees about The Westin Snowmass Resort culture, salaries, benefits, work-life balance, management, job security, and more. Hotel restaurant food is just plain bad. It was actually an incredible bargain. The Westin Snowmass Resort, Snowmass Village: See 1,188 traveller reviews, 492 user photos and best deals for The Westin Snowmass Resort, ranked #7 of 18 Snowmass Village hotels, … Stay at this 4-star spa resort in Snowmass Village. I hope that despite these disappointments, we'll one day have the opportunity to welcome you back. It is a great option for family vacations and winter sports lovers seeking an upscale stay in a true … The Westin Snowmass Resort is rated "Very Good" by our guests. We literally are staying in a $700 room with NO HEAT. I keep being told that no one is working in house keeping even though I was told to request 24 Hours in advance. With upscale service and hospitality, we help you be at your best. Reviews of Westin Snowmass Resort This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. Guests staying at Westin Snowmass Resort can enjoy a highly-rated breakfast during their stay (guest review score: 5.3). This is the version of our website addressed to speakers of English in the United States. Discover genuine guest reviews for The Westin Snowmass … If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. This is UNACCEPTABLE!!! 100 Elbert Lane, Snowmass … For work or play, endless thrills beckon just outside the hotel. Enjoy an outdoor pool, a restaurant, and a full-service spa. Dear Bristen11, I was truly disappointed to read of your experience. out, all maskless, and one of them yelled "I HAVE CORONAVIRUS" as he left the elevator and the entire group erupted in laughter. I've shared your feedback with our team so that we can remain more highly focused on these critical details. Please see our partners for more details. We also have requested house keeping every day and no one has even brought towels by. Response from Jeffery Burrell, General Manager at The Westin Snowmass Resort. Priceline™ Guest Score [8.0 Very Good] 【 Westin Snowmass Resort Reviews 】 Read reviews by verified guests of Westin Snowmass Resort in Colorado. Thank you again for your feedback and hope that we may one day again earn the privilege of hosting you. We were told we would be moved rooms and nothing. With Covid we understood things would be different but some items were just bothersome. Find helpful customer reviews and review ratings for The Westin Snowmass Resort at Amazon.com. While they cleaned the room, they did not restock any of the items such as shampoo, coffee, cups, etc. Review of The Westin Snowmass Resort Reviewed December 21, 2020 via mobile This could be a good hotel, but it’s got some work to do. Recharge with a massage or treatment at The Westin Snowmass Spa or just laze in our heated pool. There’s lots of snow in that sentence, and that’s the point. Cleanliness in these times is one of our biggest areas of focus and I can assure you we take immediate action when the matters you describe are brought to our attention. - See 1,174 traveler reviews, 488 candid photos, and great deals for The Westin Snowmass Resort at … Additional Hotel Reviews Phone exclusive rates: Call 855-516-1090 The Westin Snowmass Resort Reviews Summary. Dear Laura L, Thank you for your feedback. I am truly sorry for the issues you encounter and while I understand your frustration and disappointment, I hope that we may one day earn your business again. 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