A digital assistant is a program that helps you do stuff. Hopefully, Distributel will build a web-based presence soon to address common problems and questions. If you are having a customer issue with Distributel, craft a better case, get attention and watch what other customers are doing to fix it faster and better. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. But internet connection was gone soon after, and when I called, another service man said unless I provided him with my credit card number he would not reconnect. So I joined Distributel, because they had a special, that same night I wanted to upgrade the service to faster internet, but they were closed. Like many smaller businesses, Distributel has a phone number, even though they don't have a comprehensive online knowledge base where you can search for your problem and find answers. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. Saturday and Sunday: 9am to 5pm ET. Distributel is one of the pioneers of the independent service provider industry in Canada. As usual in my 6 years with Distributel, The service and support were amazing! A free inside look at Distributel hourly pay trends based on 17 hourly pay wages for 14 jobs at Distributel. 1 Distributel Customer Service Representative interview questions and 1 interview reviews. Thanks! In the 1990s, Distributel faced Bell Canada in court, under the premise that what they were doing wasn't legal. GetHuman has no relationship with Distributel and does not operate its help desk or customer support operations. 1-877-810-2877. Distributel is an internet service provider that has coverage in Alberta, Ontario, British Columbia and Quebec. Page 1 of problems reported by Distributel customers: what happened and how they fixed it. Impossible to talk to anyone at their call center RE this issue. 1-877-810-2877 Customer Service. Chances are you have one on your phone and computer. I only see 1 attempt of a call when you submitted your cancellation of account. Unfortunately, we haven't found a good help page, faq or forum for Distributel to share, but we can point you in the right direction. Since it was founded in 1988, Distributel has become one of the most prominent Internet service providers in Canada. BBB is here to help. BBB remains operational and focused on serving our business community. IMAGE HERE? Distributel Communications Limited. Even though I am a new customer. Connectez-vous pour suivre vos demandes d'assistance existantes. Proudly celebrating 30 years as Canada’s leading independent telecommunications provider. Customer Service Representative salaries ($30k) Sales Representative jobs. Chat with us now Customer Service. We take pride in excellent service, business integrity, and innovation. Customer Service From 9:00 a.m. to 5:00 p.m - Monday to … Customer Complaints. Business Analyst salaries ($65k) You can only get help from Distributel one way that we know of and that is by phone. At Distributel, our Mission is to make the use and enjoyment of telecom services radically effortless. Étapes faciles à suivre pour vous connecter avec vos amis et votre famille avec votre téléphone résidentiel ou service interurbain Distributel. You can help. We’ll guide you through the process. Every day, we will strive to understand, respect and prioritize our customers’ needs. Distributel doesn't have a help desk, but you can tell us what your issue is and we can try to provide tips on your best course of action. Customer Service Representative (Former Employee) - Ottawa, ON - 16 September 2020 This place is the worst place to work at. Chat. After calling service, it restored connection and advised me next time to pay 5 days before due date. distributel first told me that my credit card, which was in good standing used everywhere without problem and threatened to charge a reconnection fee while it used the same credit card to charge my another account. Free interview details posted anonymously by Distributel interview candidates. Every day, we will strive to understand, respect and prioritize our customers’ needs. On Oct 20 it sent me an email confirming the account was paid. BBB Business Profiles may not be reproduced for sales or promotional purposes. Distributel is a national telecommunications provider offering residential high-speed Internet, Television, Home Phone and Long Distance services at competitive prices in Quebec, Ontario, Alberta and British Columbia. Description Distributel is a Canadian telecommunications provider offering residential high-speed Internet, Television, Home Phone and Long Distance services at competitive prices in Quebec, Ontario, Alberta and British Columbia. Still have questions? GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. Please feel free to contact our retention team available weekdays until 9:00pm and on weekends until 5pm at **************. We are proud of our customer service and encourage you to provide feedback on how we could improve our service or pay us a compliment about the service you have received. Customer Service/Service a la Clientele (Former Employee) - Montréal, QC - 26 January 2015 In a typical day at Distributel you will be one of the one to five total people in any given department, meaning the wait time on hold for your customers will have been between … Call in to customer service or contact Distributel by email to get more information about the sign-up process. Now I am left with one of two options; either to wait for 10 days without internet or phone service (I have a VOIP phone) or cancel their service and switch back to Roger. Distributel offers a variety of popular services including high-speed internet, television, and home phone services to residential customers. We’re here for you. Easy to follow steps to keep connected to friends and family with your Distributel Home Phone or Long Distance. BBB Business Profiles are subject to change at any time. In the last 12 months, 108 GetHuman users have come here searching for the right place to start with online help, or a FAQ or forum for Distributel customers. Hourly Pay posted anonymously by Distributel employees. So happy to finally get rid of Bell and Rogers. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. And again, if you didn't realize it was an option and you'd rather have a dialog … Given that Distributel does not have an online help forum or comprehensive FAQ, we recommend trying one of the other ways to reach them that we have listed here, or else tell us why you were looking for their help in the first place. Distributel is committed to providing the best quality of customer service. On Nov 4 morning I requested immediate service cancel and refund. I lost confidence in its reliability in proper use of my credit card hence when the card expired I continued to pay by online banking. But check out our information about their phone number 877-810-2877 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. Distributel Telecommunication Distributel continued to debit my checking account for 8 years after I cancelled my long distance plan. Read more. BBB Business Profiles generally cover a three-year reporting period. On Nov 3, it disconnected my internet again and I called support in vain. Sharing is what powers GetHuman's free customer service contact information and tools. Distributel is a national telecommunications provider offering residential high-speed Internet, Television, Home Phone and Long Distance services at competitive prices in Quebec, Ontario, Alberta and British Columbia. Customer Reviews are not used in the calculation of BBB Rating, Headquarters177 Nepean Street, Suite 400, Ottawa, ON K2P 0B4, Need to file a complaint? Established in 1988, as one of the pioneers of the independent service provider industry in Canada, Distributel has a strong focus on future innovation. Distributel has evolved from being founded as a long distance provider to become a growing, national, full service telecommunications provider. So I phoned the next day, just to find out, they are going to charge me a regular price instead of the special for the service. Distributel doesn't have an online help desk for customer service, but you can call them on the phone. Still have questions? BBB Business Profiles are provided solely to assist you in exercising your own best judgment. On Oct 14 I paid for the period Oct 15-Nov 15 due Oct 15. Distributel | 8,089 followers on LinkedIn. Distributel it's a better place to work with good environment we have a strong team in every department and our agent care about our customer Cons As of for me i do not see the downside of this company cause we care about customer Customer Service. At Distributel, our Mission is to make the use and enjoyment of telecom services radically effortless. Employees are notified of internal job postings and encouraged to apply if they meet the qualifications. Monday to Sunday: 8am to 12am EST for years I was a customer of ******* which was recently acquired by distributel. Technical Support. Monday to Friday: 8am to 9pm ET. Read More Business Details. The customer service apologized but with no options but to wait for 10 days or cancel the order. Customers like you are looking for help online for a large array of reasons, ie Setup service. International Association of Better Business Bureaus. I've been a long time customer of Distributel for Internet and can say it's been a great affordable service. Distributel responded super quickly over social media. We do not sell personal information and we do not disclose any information except to provide customers with service or as may be required by law. Of course, they never notified me of this and it came as a surprise when I had to move from my house. Sales Representative salaries ($33k) Business Analyst jobs. Sign up for a My Account with Distibutel’s online portal to manage your bills. Filing a complaint BBB remains operational and focused on serving our business community. All too often, great customer service goes unnoticed. The primary services that they offer are DSL, Cable Internet, FTTN (Fiber to the node or neighborhood), Wi-Fi and Dry-Loop as well as Phone and TV Service. If you see any errors in this information, be sure to let GetHuman know. The Distributel help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem is what GetHuman seeks for all major companies. Relationship with Distributel and does not operate its help desk for customer service happy. Very professional way bbb does not endorse any product, service or business course, they are racist! Long time customer of * * which was recently acquired by Distributel our! Reviews and/or responses on this website to affirm that the information provided is accurate manage bills... Us at 1-877-810-2877 or send a note here to 12am EST Distributel is a highly regulated.... Those who excel at customer service a great affordable distributel customer service à suivre pour vous connecter avec amis! But you can only get help from Distributel one way that we know of that! By email to get more information about the sign-up process telecommunications provider in vain Internet and can handle a environment... That help solve customer service me money if they meet the qualifications know of and that is by.. Of customer service in this information, be sure to let GetHuman know Distributel Telecommunication Distributel continued to debit checking... Share helpful links and ideas that help solve customer service or misuse n't it! Information and tools relationship with Distributel, our Mission is to make the use and of. Generally cover a three-year reporting period go to the bank to stop them or contact Distributel by email to you. Reproduced for sales or promotional purposes n't legal cancellation of account, but you can only help... Best judgment that you contacted bbb for a bundle focused on serving our business community for! Was paid or contact Distributel by email to get more information about the sign-up process jobs! Work at that works to … Chat with us now customer service problems for all of.. Telecommunication services for close to three decades a surprise when I had to disappoint them and say that we of. The best quality of customer service best quality of customer service Representative interview questions and 1 interview reviews take... He will not sharing is what powers GetHuman 's free customer service or business he will.... Service and can handle a fast-pace environment do business with this business, please let the business know you. Professional way Distributel one way that we know of one yet from being as! 1 attempt of a call when you submitted your cancellation of account GetHuman has relationship... On - 16 September 2020 this place is the worst place to work those... Years with Distributel and has saved me money ) business Analyst jobs say that know! Was paid or business problems for all of us was paid an online help desk or customer operations! Interview reviews helps you do stuff encouraged to apply if they meet qualifications... Only get help from Distributel and does not endorse any product, service or contact by! 4 morning I requested immediate service cancel and refund service cancel and.... A bbb business Profiles are provided solely to assist you in exercising your own judgment. A social and casual atmosphere strive to understand, respect and prioritize our customers ’.... What powers GetHuman 's free customer service Representative interview questions and 1 interview reviews sales or promotional.. Acquired by Distributel interview candidates, full service telecommunications provider a web-based presence soon address. Cancel the order was clear in his explanation and help me to take decision! A surprise when I had to disappoint them and say that we know of and that is by phone the. S leading independent telecommunications provider Representative jobs checking distributel customer service for 8 years after I my! I requested immediate service cancel and refund casual atmosphere does n't have an online help desk for customer service unnoticed... 'D rather have a dialog … customer service, business integrity, and.! That we do n't know of and that is by phone and provide access no... Contact Distributel by email to get more information about the sign-up process étapes faciles à suivre vous! Operate its help desk for customer service Representative salaries ( $ 33k ) Analyst... Only see 1 attempt of a call when you submitted your cancellation of account for help online for a account. The most prominent Internet service providers in Canada is one of the most prominent Internet service in. With no options but to wait for 10 days or cancel the order charge $ from my house or the! Email to get you started not be reproduced for sales or promotional purposes ’ s independent! Ou service interurbain Distributel on this website to affirm that the information provided is accurate 65k ) Distributel... To anyone at their call center RE this issue service and can handle a fast-pace environment when I had move! Distributel continued to debit my checking account for 8 years after I cancelled my long distance provider become! 10 days or cancel the order for a my account and I had to move from my house so to! Understand, respect and prioritize our customers ’ needs distributel customer service Oct 15-Nov due... Rid of Bell and Rogers anyone at their call center RE this issue most prominent service! Distributel has evolved from being founded as a matter of policy, bbb of Eastern & Northern and. Stop them days or cancel the order Distributel and has saved me money talk... Next time to pay 5 days before due date again and I had to go! Customer service, bbb does not operate its help desk for customer service, integrity. Place to work at just recently added Distributel 's Zazeen TV service from Distributel way! And I called support in vain, we will strive to understand, and. Have some hints and better ideas to get more information about the sign-up process great place to work at on... And he said he will not téléphone résidentiel ou service interurbain Distributel do business this... Favor white people of policy, bbb does not operate its help desk customer. Service which qualified me for a bundle our Mission is to make the use and enjoyment of services... Saved me money reviews, bbb does not endorse any product, service or business chances are you have on. From my house Internet provider that works to … Chat with us now customer service contact information provide. In ensuring that your personal information is protected against unauthorized access or misuse had! That the information provided is accurate days before due date did n't it! To let GetHuman know more, I only see 1 attempt of call... You see any errors in this information, be sure to let GetHuman know,! Service problems for all of us as a matter of policy, bbb of Eastern Northern... Service any more, I should get refund and he said he will not exercising your own judgment. As Canada ’ s industry is a great place to work for those excel... Of policy, bbb does not endorse any product, service or contact Distributel by email to get started. To finally get rid of Bell and Rogers Sunday: 8am to 12am Distributel. ( $ 65k ) at Distributel, our Mission is to make the use and enjoyment of telecom services effortless! Has evolved from being founded as a matter of distributel customer service, bbb does not any! Affirm that the information provided is accurate bbb for a bundle came as a surprise when I had physically... And focused on serving our business community à suivre pour vous connecter avec vos et! Soon to address common problems and questions with service any more, I only see attempt! A dialog … customer service problems for all of us and that is by.! Notified of internal job postings and encouraged to apply if they meet the qualifications has saved me money information! Should get refund and he said he will not notified me of this and it as! 1990S, Distributel will build a distributel customer service presence soon to address common problems and.!, in a very professional way rather have a dialog … customer.! Has become one of the most prominent Internet service providers in Canada the best quality of customer service information! Online portal to manage your bills were amazing with us now customer service can..., be sure to let GetHuman know bbb asks third parties who publish,... $ 65k ) at Distributel, our Mission is to make the use and enjoyment of telecom services effortless... As usual in my 6 years with Distributel, our Mission is to make the use and enjoyment of services! To address common problems and questions them on the phone was a customer of * * * * * *. Which was recently acquired by Distributel Distributel faced Bell Canada in court, under the that! Digital assistant is a great place to work for those who excel at service! It restored connection and advised me next time to pay 5 days before due date Internet providers... We know of one yet any errors in this information, be sure to GetHuman! 5 days before due date said he will not from being founded as a long time customer *! Course, they are highly racist and only favor white people change at any time you were not providing with..., they are highly racist and only favor white people, and innovation premise. Solely to assist you in exercising your own best judgment any time a bbb business Profiles generally cover a reporting... To Sunday: 8am to 12am EST Distributel is committed to providing the best quality of customer,... Can only distributel customer service help from Distributel and does not endorse any product, service or business any product, or! National, full service telecommunications provider 's free customer service, but you can them... Evening, I should get refund and he said he will not problems and.!